Managing for Culture and Success
This practical interactive course helps managers to lead with clarity, consistency, empathy, coupled with a collaborative and supportive mindset. It covers and links topics that include:
- The qualities of a trusted manager/leader in today's high pressure, competitive environment.
- Employee experience in a company in relation to their manager.
- Employee advocacy.
- Effectively managing and promoting productivity, legal/policy expectations, and morale.
- Managerial consistency.
- Appropriate responses in the face of an employee's family, medical, pregnancy, religious or other workplace accommodation needs.
- Prioritizing and modeling respect.
- The construct of a supportive workplace tone.
- Championing workplace culture and values.
Managing within the Law: International Version
Organizations that have an international presence will appreciate Managing within the Law: International Version, a customizable course that invites a thoughtful review and examination of relevant international laws and trends, from European Union directives, to Chinese labor laws, to the interrelation between employment mandates and local customs.
Whether all modules must include country-specific laws or an additional module is needed to review relevant international laws and trends, Managing Within the Law: International Version can be tailored to fit an organization’s particular needs.
Mastering the Playbook: Handbook Rollout Training
This dynamic, practical, and customizable course is designed to accompany the rollout of a new or enhanced employee handbook, a policy and procedure manual, and/ or a conduct code. We work collaboratively with a company's compliance team to identify core expectations presented in the handbook that managers must fully adopt as daily practices. We then logically and progressively work through handbook sections using a series of interactive and customized action-oriented exercises to guide learners in applying relevant requirements in actual workplace situations.
From use of company property, to smoking in the workplace, to social media, and safety and security, we cover the entire scope of an organization's handbook or conduct code.
We can illustrate the handbook’s practical application in various legal jurisdictions and international settings. Consistent best practices in management is aligned with and imprinted across company publications. (Note: We can partner with a company to fully update its handbook in compliance with most state and federal laws.)
Managing to One Standard/”Managing the Merger”
Many mergers fail at the people integration phase, so imprinting a global vision and setting standards that take into account all key populations must be accomplished quickly.
To achieve these linked imperatives, Managing to One Standard provides a critical platform so that every manager or supervisor from both legacy entities have a voice and immediately appreciate what it means to manage a single standard. It emphasizes how a new single-company vision serves as the core and spine of the course, which will be fully customized at no cost.
Managing to One Standard helps achieve the essential buy-in behind compliant, consistent management across units and divisions. All areas of potential risks/inconsistency that were identified in pre-merger audits and processes are now converted into practical and positive skill-building opportunities and exercises (from interviewing and performance management, to workplace conduct and safety, to documentation and recordkeeping).
All training messages and tools are strategically calibrated and positioned to promote a post-merger communications stream, which we can also help craft.
Owning the Green
Owning the Green focuses on problematic issues that do not necessarily violate EEO/harassment law. Myriad employee-related problems and situations arise in organizations that require management follow-up and response. When those issues do not potentially run afoul of an organization’s harassment and Equal Employment Opportunity (EEO) policies, managers rather than human resources often resolve the problems.
Utilizing the topics found in core EEO compliance courses, this program reinforces earlier training to help learners better understand and determine which issues are appropriate for direct management. It provides tools and techniques for managers to properly and proficiently addresses problematic challenges.
Advanced Managing within the Law/Refresher
This practical, skills-based course provides a comprehensive update and tracks the sequence of topics presented in Managing within the Law in alignment with an organization's needs. Framed within an approved template (in the context of specific federal agency consent decrees), the course more deeply focuses on and helps participants master a select number of subtle, often overlooked supervisory and managerial potholes as they relate to fairness and countering bias relevant to a company's specific challenges in these areas.
Advanced Managing within the Law/Refresher - Round II provides a number of critical opportunities for managers and supervisors to revisit and practice advanced interviewing, documentation, and performance management skills. An optional coaching section guides managers in breaking down long-term employee objectives into achievable short-term tasks.
We process map with learners, enabling them to collaboratively identify internal or team bottlenecks and apply a Lean/Six Sigma approach to ensuring efficient and enhanced team performance
Navigating Within the Law - Intensive HR “Business Partner” Training
This course enables human resource (HR) professionals to successfully develop the advanced skills necessary to guide other leaders and, where necessary, directly manage employee issues. HR professionals learn the specific role they play as a key business partner as well as the critical importance of the "reasonable care defense" that they must facilitate.
The course explores HR skills and latest trends in relation to, for example:
- Equal Employment Opportunity
- The American Disabilities Act
- The Fair Labor Standards Act
- Requests for accommodations
- The Family and Medical Leave Act
- Laws and employee interrelations
- Drugs and alcohol
- Absenteeism and tardiness
- Poor performance
- Contesting unemployment eligibility
- Workplace violence
A variety of highly interactive exercises facilitates understanding and provides practical experience for HR professionals of all experience levels to help them better balance interconnected business and legal imperatives.
The Doorway to Successful Workplace Investigations for Human Resources
The Equal Employment Opportunity Commission (EEOC) has issued guidance to addresses how employers conduct effective and thorough investigations. SSAW has developed a training program that will help an organization meet the EEOC’s (and other agencies') mandates and provide key defenses in litigation. Skills strengthened in this course include:
- Recognizing the complainant's rights
- Working with the accused and witnesses
- Choosing an appropriate investigator
- Developing a detailed investigation plan
- Reviewing documents
- Drafting interview statements/questions
- Conducting interviews
- Assessing information
- Reaching an appropriate and defensible decision with confidence
Role plays, hypotheticals, step-by-step group activities, and other customized interactive exercises reinforce key concepts and skills.
The Doorway to Successful Workplace Investigations
Includes the areas of code of conduct for compliance, ethics, and safety.
This version of The Doorway to Successful Workplace Investigations zones in on building a foundation of critical investigation skills for addressing potential code or corporate compliance topics, such as:
- Conflict of interest,
- Safety and security
- Expense report irregularities
- Document retention and preservation
- Drugs and alcohol
- Environmental issues
- Document alteration or misrepresentation
Navigating Leaves of Absence
Navigating Leaves of Absence teaches human resources or benefits professionals — of all experience levels — how to effectively negotiate employee leave issues. Drawing on an organization’s unique policies and procedures, the course explains different federal and state leave of absence laws. Through highly interactive exercises, professionals learn and practice a systematic approach to addressing a leave of absence. These skills help ensure to ensure that employees properly handle concurrent leave, availability of paid time off, and certification requirements. The course includes a brief module on the interactive process approach for negotiating American Disability Act Amendments Act requests. (A California-specific version of the course is available.)
Navigating the Interactive Process
This course provides an in-depth review of the reasonable accommodation (American Disability Act (ADA) Amendments Act (ADAAA) and state disability) interactive process. Participants learn when and how to engage in this necessary. Learners benefit from interactive tools and techniques that guide the safe implementation of required steps and interactions. They use a comprehensive process roadmap that leads them to making decisions based on appropriate and sound reasoning.
Supervising Over Thin Ice: Managing Employee Risk in a Changed Economy
The Equal Employment Opportunity Commission has reported significant increases in bias charges partly due to changed economic conditions. External upheaval stresses the internal work environment and can lead to an increase in conflict, complaints, and charges. The simple fact is that economic stresses put an added burden on your in-house legal, HR and top management teams to effectively navigate through fluid and sometimes uncharted territory.
From the legal ramifications of layoffs and RIF’s and WARN act compliance, to mergers and acquisitions, to the increase in employee absences, moonlighting activities and requests for leave, the interactive course focuses on ways to maintain employee morale, loyalty, and commitment throughout these changing times. It helps learners to understand how economic unpredictability affects a company's diversity and compliance efforts, and gives managers practical strategies to effectively confront the myriad negotiate supervisory engagement and leave issues currently on the rise.
Managing the ADA (and ADAAA)
With the passage of the American Disability Act (ADA) Amendments Act (ADAAA), organizations must now strategically approach ADA compliance at a more intensive level. The ADAAA has greatly expanded the definition of who is a person with a disability, which means that millions of additional workers now have rights and protections under the act.
In light of the ADA's expanded scope, employers need to refocus to determine the essential functions of jobs, qualification standards, and how the reasonable accommodation process is viewed and managed.
This practical interactive course helps organizations maneuver: the complexities of the expanded ADA; managers’ roles in responding to disability-related issues and requests; and the interactive process.
Manager level and HR-focused versions are available.
Managing to Keep Time
Our customized manager and HR-specific wages and hours modules address specific organizational issues and concerns related to timekeeping, travel time, exempt and non-exempt status (and the importance of respecting this status), overtime, accurate recording of all hours, and working off the clock. We can also highlight state payday laws, as appropriate.