Business Communication Courses
Business and Technical Writing and Communication Success
SSAW’s suite of interactive business and technical writing and communications courses provides organizations and its employees best practices to improve their writing and verbal communication skills. Whether highly technical documents or simple email reminders, clear and professional written communication is critical to all employees and organizations. This course, called "top notch" by a global F-10 organization, provides engaging tools and methods to help properly craft written message through the three writing stages of: planning, composing and reviewing. Utilizing organization-relevant and often company-specific technical documents and other writing examples, the course is fully customized. Checklists are also provided to better ensure that participants’ future writings “shine” through achieving clarity, cohesion and conciseness. Depending on your organization’s specific needs, myriad writing or verbal communication topics can be emphasized or explored, including gathering and organizing information; analyzing audiences; considering tone; persuasive writing; active vs. passive voice; proofreading and editing; as well as basic grammar.
The Golden Egg
This interactive session powerfully illustrates how every workplace and customer interaction presents a Golden Moment. The Golden Egg connects the dots between compliance, respect, business leadership and service for all those working at your organization. We effectively employ The Golden Egg as a metaphor for successful, high-impact and strategically emphatic communication. Throughout this high-energy and dynamic session practical exercises enable participants to successfully enhance communication skills and produce positive results in their daily interactions and situations. The Golden Egg is available in co-worker, customer service and sales-focused versions.
Communication in the Workplace
Building Interpersonal Skills and Resolving Conflicts
Open and candid communication among all employees in the workplace is a key to preventing workplace disputes, complaints and lawsuits, as well as strengthening employee unity and morale. However, all organizations must confront and work to prevent conflict. This course provides organizations and its people the skills to understand what causes interpersonal conflicts as well as skills to resolve disputes at different levels. Strategies such as mediation, team meetings, implementing group goals and searching for common solutions are all analyzed as ways to address workplace disagreements. In addition, approaches to keeping the workplace environment comfortable and respectful are stressed.